Terms of Service

Last updated: January 1, 2024

1. Acceptance of Terms

By accessing and using the services provided by Very Best Medical (“we,” “our,” or “us”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Medical Services

Very Best Medical provides comprehensive medical services including but not limited to:

Medical weight loss programs
Annual wellness examinations
Pre-operative screenings
Laboratory services
Chronic disease management
Travel medicine
Concierge medical services

3. Patient Responsibilities

As a patient, you agree to:

Provide accurate and complete medical history information
Follow prescribed treatment plans and medication regimens
Attend scheduled appointments or provide adequate notice for cancellations
Pay for services rendered according to our payment policies
Treat our staff and facilities with respect

4. Appointment Policies

Appointments must be cancelled at least 24 hours in advance. Late cancellations or no-shows may result in a cancellation fee. We reserve the right to reschedule appointments due to emergencies or unforeseen circumstances.

5. Payment and Insurance

Payment is due at the time of service unless other arrangements have been made. We accept most major insurance plans. Patients are responsible for understanding their insurance benefits and any applicable copayments, deductibles, or coinsurance.

6. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your medical information in accordance with HIPAA regulations. Please refer to our Privacy Policy and HIPAA Notice for detailed information about how we handle your personal health information.

7. Limitation of Liability

Very Best Medical provides medical services to the best of our ability and in accordance with accepted medical standards. However, we cannot guarantee specific outcomes or results. Our liability is limited to the cost of the services provided.

8. Termination of Services

We reserve the right to terminate the physician-patient relationship for reasons including but not limited to non-compliance with treatment, non-payment of fees, or inappropriate behavior. In such cases, we will provide appropriate notice and assistance in transferring care.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and will be effective immediately upon posting. Continued use of our services constitutes acceptance of the modified terms.

10. Contact Information

If you have questions about these Terms of Service, please contact us:

Very Best Medical

1329 Alton Rd, Miami Beach, FL 33139

Phone: 305.344.BEST (2378)

Email: privacy@verybestmedical.com

Our accessibility standard and approach

Standard targeted: We use the Web Content Accessibility Guidelines (WCAG) Level AA as our benchmark for accessibility. We work toward this standard on an ongoing basis.

Continuous program: Accessibility is part of our regular design, authoring, development, testing, and maintenance processes. We treat it as a continuous improvement effort.

What we are doing

Text alternatives. We provide alt text for meaningful images and mark decorative images appropriately.

Page titles and headings. Each page has a descriptive title and a logical heading structure to support efficient navigation for screen reader users and keyboard users.

Keyboard access. Interactive elements can be reached and used with a keyboard. A visible focus indicator is present, and a Skip to main content link is available where practicable.

Forms and errors. Form fields have explicit labels. Required fields and errors are identified in ways that work with assistive technologies, and we provide error suggestions where possible.

Color and contrast. Text and important graphics are designed to meet contrast targets. Information is not conveyed by color alone.

Links and controls. Links and buttons include accessible names that describe their purpose.

Multimedia. Where we host prerecorded video, we aim to provide captions. For audio content, we aim to provide transcripts.

Mobile and zoom. Pages support zoom, reflow, and device orientation changes on modern devices and browsers.

Documents. When possible, we provide HTML pages instead of PDFs. Essential PDFs are being reviewed and improved. Alternative formats are available upon request at no charge.

Third parties. Some content or features may be provided by vendors. We request accessible solutions and provide accessible alternatives when needed.

Testing and monitoring

Automated scans run regularly to detect common issues across templates and new content.

Manual checks include screen reader testing on Windows and macOS, keyboard‑only navigation, and mobile checks.

Release reviews occur before major updates and after significant changes.

Feedback triage ensures reported issues are tracked, prioritized, and resolved.

Known or suspected issues and ongoing work

Reviewing legacy images and hero areas for accurate alt text.

Confirming page titles and H1 headings across all page types.

Validating keyboard access and focus order for menus, modals, and sliders.

Auditing color contrast on banners, buttons, and links.

Replacing frequently used PDFs with accessible HTML where feasible.

Vendor and procurement expectations

Demonstrate accessibility conformance for user‑facing features and provide documentation when available.

Remediate issues that affect core patient tasks within agreed timelines.

Avoid introducing inaccessible widgets or content.

Support accessible alternatives if full conformance is not yet feasible.